Cosmetic Couture Education Limited is committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a formal complaint, please contact us with the details. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to higher authorities.
Often people feel more comfortable about suggesting improvements rather than complaining formally. Anyone receiving services, and their friends/ family, may make a suggestion to us.
First you should speak to the Manager or their Deputy.
If the suggestion is something that Cosmetic Couture as a company needs to consider, you can send it to:
Cosmetic Couture Education Limited
2b South Stage
Michigan Avenue
Salford
M50 2GY
We aim to handle complaints quickly, effectively and in a fair and honest way. We take all complaints seriously and use valuable information from investigating to help us improve the service we provide. We treat all complaints in confidence. Cosmetic Couture assures clients and their families that it will not withdraw or reduce services because someone makes a complaint in good faith.
Any person affected by the way Cosmetic Couture Education Limited provides services can make a complaint.
A representative may complain for the affected person if they:
If you are not happy about making a complaint yourself and you do not know someone who can talk or write to us on your behalf, we will be happy to find someone from an independent organisation to act as an advocate for you.
It is important to note that Cosmetic Couture Education Limited deal with complaints on a 1-to-1 basis only.
You can complain:
Where someone complains orally in the first instance, we will request for the complaint to be put in writing by the complainant so we are clear exactly what is at issue.
Written complaints can be sent to complaints@cosmetic-couture.co.uk or in writing to:
Cosmetic Couture Education Limited
2b South Stage
Michigan Avenue
Salford
M50 2GY
We deal with anonymous complaints under the same procedure; however, it is better if you can provide contact details so we can tell you the outcome of our investigation.
The Registered Manager has overall responsibility for dealing with all complaints made about our service.
We will provide as far as is reasonably practical:
The Registered Manager or Cosmetic Couture Education Limited may ask one of the management team to investigate the complaint. That person will have enough seniority and experience to deal with the issues raised by the complaint.
We will acknowledge a complaint within 3 working days and give you the name and contact details of the person investigating it.
When we have finished investigating, we will arrange to meet with you to discuss the outcome, or write to you with:
You should complain as soon as you can after the date on which the event occurred or came to your notice. If you complain more than two months later, we may not be able to investigate properly. But we shall also consider whether you had good reason for not making the complaint sooner and whether, despite the delay, it is still possible to investigate the complaint effectively and fairly.
At any stage during the process, if you are not happy with the way the service is dealing with your complaint you can contact Cosmetic Couture CEO at:
Cosmetic Couture Education Limited
2b South Stage
Michigan Avenue
Salford
M50 2GY
Once we have dealt with your complaint, if you are not happy with the outcome you can refer your complaint to a higher authority.
Cosmetic Couture Education Limited issue all refunds via cheque. Cheques will be issued on or before the 28th day following the agreement that a refund is agreed to by the company.