BOOKING TERMS & CONDITIONS
1. References
- Within these terms and conditions there are various words which have specific meaning and reference to: “we”, “our”, “us” and “the Company” all refer to Cosmetic Couture Education Ltd “you” & “your” refers to the client or any personal or entity that our services are provided to.
2.Training Course Booking Procedure
- Cosmetic Couture Education Limited reserves the rights to decline or refuse admission to any or all of its training courses.
- Whilst Cosmetic Couture Education have a 97% pass rate, if on a rare occasion you do not pass the CPD certification, you will need to return for further training, at no additional charge.
- Cosmetic Couture Education reserves the right to cancel or change the planned training courses with reference to dates, locations, and course content. Courses can be rescheduled up to 48hrs prior to the original date. Any changes pursuant to clause 2.3 will be notified to you a minimum of 48 hours in advance of the planned time of the course, to a maximum of 3 times.
- Irrespective of circumstances Cosmetic Couture Education accepts no liability for any loss of earnings or expenses or other cost incurred by you.
- All pre-study and online theory, including exam, must be completed in order for you to attend your course
- Cosmetic Couture Education retains the right at all times to change any named tutor.
- Prices may vary from time to time due to discretionary discounted offers.
- Once you begin your course via the L3-Matrix platform, you will have no more than 12 months to complete your theory for aesthetic courses and move onto your practical training. Should you not complete the training within the 12-month period your portal will be locked and you will lose your training course.
3. Payment
- You may pay for your courses by the following methods:
- BANK TRANSFER
- CARD – VISA DEBIT OR MASTERCARD (please note there is a charge for using credit cards)
- CASH (Bring I.D. and proof of address)
- A payment of the full value of the course must be paid to secure your place on the course. A confirmation of your place will then be sent to you via email. Only when full payment is received is your place secured subject to clause 3.3 below.
- Any payment made to secure a discounted or discretionary course price offer, will be non-refundable whereby you have received the discounted or discretionary price in relation to a specific course date or time.
4. Refunds, Course cancellations and Postponements
- Refunds
Once these Terms & Conditions are signed, no refunds will be available.
- Discounted Courses
All courses that are discounted or have a discretionary price reduction are non-refundable.
- Course Postponement
If you need to postpone your course, you need to make a written request no less than7 working days before the course start date. If you are not able to make a request for course postponement more than 7 working days before the course start date, there may be additional cost incurred. Last minute (i.e. less than 48hrs – please see 4.4.5) course postponement could result in you losing your course.
All requests to amend your course booking date or time must be made in writing to Cosmetic Couture, 2b Michigan Ave Salford Quays Manchester M50 2GY or via email studentadmin@cosmetic-couture.co.uk
All successful requests to change a date or time of a course booking will be limited to a maximum of two (2) occasions.
Cosmetic Couture Education cannot guarantee you a place on an alternative course date or time but will endeavour to find an alternative.
Course Attendance
In an effort to streamline training for all students and stop undue costs, the following has been implemented with immediate effect.
A pre-call will be made to you no less than 72hrs prior to your training to confirm your attendance for your scheduled training day. Should this go unanswered, one further phone call will be made to you.
Should the second call also go unanswered, a follow up email will be sent to you immediately thereafter to confirm your attendance.
It is important to note that unless there is a response from you on either the call or email to advise otherwise, Cosmetic Couture will then assume that you are attending your training on the prescribed day.
Should you need to cancel your training, you must do it no less than 48hrs prior to your course date. A cancellation of any type will require you to provide evidence of the reason for non-attendance (i.e. a doctor’s note). If in order, your course will be postponed and a new date offered. This option is available to all students only once.
Should you be unable to provide any evidence to support your non-attendance, or cancel later than 48hrs prior to training, your course will be cancelled with the no recourse for refund.
Failure to arrive on your day of training will also result in your course being cancelled with no recourse for refund.
6. Covid19 Terms and Conditions
Due to the ongoing (if slighter less high risk) pandemic, we are following strict measures from UK Government and Public Health England to ensure the safety of all staff, students, models and clients at Cosmetic Couture. Therefore, if at any point models that have been booked in for you during your course unfortunately have to cancel due to any of the following: showing symptoms of Covid19, a family member is tested positive for Covid19, self-isolating, waiting for results from a Covid19 test, then we as a company cannot allow the appointment to go ahead.
We cannot be held responsible for cancellations that happen on the day or at least 48 hours prior to your course. Due to high numbers of cancellations, this could result in courses being cancelled and rescheduled as a last result to ensure the safety and competency of our students in that they have the required number of models to be certified.
We understand during this time we have had more cancellations that usual and cannot be held responsible due to unforeseeable circumstances that are out of our control and for following Covid19 safety guidelines.
https://www.legislation.gov.uk/uksi/2020/684/pdfs/uksi_20200684_en.pdf
Therefore, as we want to ensure your level of competency during your training at Cosmetic Couture, we may offer you a free CPD day at a later date to acquire additional models and secure your confidence in your chosen practice.
Cosmetic Couture as a private educational facility may train in lockdown in accordance with the Covid-19 government regulations. However, restrictions include live models and therefore, any students who wish to continue with practical during national or tiered lockdowns will be required to either 1) have treatments amongst themselves (i.e. use each other as live models) and pay product price for the treatment or; 2) bring their own models (from your support bubble) and pay normal model price for the treatment. No other models will be made available due to the restrictions.
6. Data
In confirming a training course with Cosmetic Couture Education, you agree to us processing your data in order to process your order and provide training.
You agree to comply with any and all laws, regulations and rules that relating to privacy from time to time.
7. Models
Cosmetic Couture will use its best endeavours to facilitate live models for all courses where appropriate. In the event that pre-booked models cancel and the tutor agrees the student has not seen the requisite number of models, Cosmetic Couture Education will use its best endeavours to offer a date to return to complete your practical with an agreed number of live models.
8. Complaints
- Any and all complaints will be dealt with as quickly as possible as per our complaints policy. All complaints must be sent, in writing, to info@cosmetic-couture.co.uk.
- Complaints received in writing by us will be acknowledged to you and will be dealt with through our internal complaints policy.
- Should you be unhappy with our complaints policy and procedure, you have the right to appeal and how to appeal. This is all noted in our complaints procedure which you can view on request.
9. Conduct Whilst on Cosmetic Couture Premises
- You will be refused your practical training if you have not completed your online pre-study, theory and exam as you are not prepared for your course. A quiz will be done prior to practical training to ascertain whether you are ready to move onto the next step in your training.
- Unless Cosmetic Couture have been advised in advance, any student arriving 15min or later for a course will be refused entry into the classroom.
- All students are to arrive to all courses with appropriate foot wear and suitable clinical clothing (scrubs, tunic etc.) You will not be allowed to complete your practical training if you are not appropriately dressed.
- Hair must be kept up and tidy also nails must be kept at an appropriate length.
- When working in a professional environment we expect all students to behave in a professional manner to both staff and Models.
10. Disability & Reasonable Adjustment Policy
- Cosmetic Couture have the above policy in place, which we are happy to discuss if you think it may be relevant to you.
- A reasonable adjustment involves making a change to the way that we usually do things to ensure that we are fair to all of our clients. This may involve:
- departing from our usual practice in the way we do things, if we find that the current position places that person at a substantial disadvantage, for instance by allowing more time than we usually would for someone to respond or provide information; or
- providing specialist equipment or additional support, such as a sign language interpreter for a meeting or event; or
- making sure our buildings do not present obstacles for disabled people, for instance by providing ground level access and provision for the required activity.
- We will not make assumptions about whether a disabled person requires any adjustments or about what those adjustments should be. We will discuss the requirements with the person concerned and seek to reach agreement on what may be reasonable in the circumstances.
11. Limitation of Liability
Cosmetic Couture, without limitation any loss that cannot be lawfully limited or excluded, will not be responsible for any claim or loss that is indirect or consequential and Cosmetic Couture’s liability is limited to the monies actually received by it from you in relation to each course.
12. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdictions over any matter that arises from these Terms and Conditions.